Privacy Policy

Your Privacy Matters

At Wellness by Solace, we are committed to protecting and respecting your privacy. This Privacy Policy outlines the types of personal data we collect, how we use and protect it, and your rights in relation to your personal data. Please read this policy carefully to understand our practices regarding your personal data.

1) Information We Collect

We may collect and process the following information about you:

Personal Identifiable Information (PII): This includes your name, email address, phone number, and other contact information when you interact with us (e.g., by filling in forms on our website, subscribing to our newsletter, or making inquiries).
Transaction Data: Information related to purchases of our products, including payment details and purchase history.
Technical Data: This includes your IP address, location data, and other technology on the devices you use to access our website.
Usage Information: We may gather data on how you use our website, such as IP address, browser type, device, and browsing behavior.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2) How We Use Your Information

We use the information we collect in the following ways:

To provide and maintain our services: Responding to inquiries and requests and deliver products or services.
To improve our website: Using data to monitor and improve our website, ensuring content is presented effectively.
For marketing purposes: sending promotional offers, newsletters, and information on products that may interest you. You may opt-out at any time.
To comply with legal obligations: Retaining records for tax, accounting, and other regulatory purposes.

3) How We Share Your Information

We do not sell, trade, or rent your personal information to others. However, we may share information with:

Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or serving you (e.g, shipping companies), and who agree to keep this information confidential.
Legal Requirements: If required to comply with a legal obligation or protect the rights, property, or safety of Wellness by Solace, our customers, or others.

4) Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, and misuse. Despite our efforts, please note that no transmission of data over the internet can be guaranteed to be 100% secure.

5) Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or reporting requirements.

6) Your Rights

Depending on your location, you may have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of any incorrect or incomplete data.
Deletion: Request deletion of your data where there is no compelling reason for us to continue processing it.
Restriction: Request that we restrict the processing of your data.
Objection: Object to our processing of your data for direct marketing.
Data Portability: Request that we transfer data you provided to us to another data controller.

If you wish to exercise any of these rights, please contact us using the details provided below.

7) Cookies

Our website uses cookies to enhance user experience. Cookies are small files stored on your browser that allow us to recognise and remember certain information. You may refuse cookies by adjusting your browser settings, but please note that some parts of our website may become inaccessible or not function properly without them.

8) Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or the content of those sites, and this Privacy Policy does not apply to any third-party websites.

9) Changes to This Privacy Policy

10) Talk to Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:
Wellness by Solace Pte. Ltd.
Email : hello@wellnessbysolace.com
Phone : +6287770077888

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